Frequently Asked Questions About Our Printing
Products and Ordering
Can I order 2-color printing?
Yes you may, however, if any PMS colors are produced out of four color process, some colors may vary and OJ Graphix Inc. cannot be responsible for 100% color matches. Please note that all metallic inks have an additional charge of $35.00.
What is digital printing?
Print On Demand (POD) originated in the late 1980s as a strategy to produce books, magazines, marketing materials, newsletters, and other printed material in run lengths that were smaller than traditional offset printing could economically accommodate.
The introduction of the high-speed digital production printer ushered in a new era in the graphic arts industry. Since its start, digital printing has continued to evolve and today provides a high-quality and cost-effective alternative to traditional offset printing.
Digital printing is the process of taking digital files and outputting that file directly to the printed page. Unlike traditional offset printing, digital printing on demand eliminates the need to create film and plates, thus reducing the overall production cycle time. Hard-copy files can be scanned and placed into a digital library along with digital originals to print materials Just In Time. Printing on demand allows a print buyer to order an exact number of materials, and have them printed, bound and shipped in a matter of days, if not hours.
Digital printing has historically been dominated by black and white technologies, but four-color technologies are currently available. Digital printing lends itself perfectly to versioning and customization. Variable data can be implemented so each printed piece is completely unique. Direct marketers can achieve One-to-One marketing by leveraging digital printing technology.
Can you print jobs that are different than the standard formats you offer?
You bet! Among our services are our Custom Print Orders. Keep in mind we are your short-run digital printers as well as conventional commercial ones too. Simply email us or use our Request for Quote form to submit quotes and/or upload files you are interested in having customized.
Can my printing have bleeds off the edge?
Some products allow for bleeds and no extra charge is applied. Our prices in many job include full bleeds. For more information about bleeds, give one of our designers a call at (800) 565-6150 or email us.
What kind of paper will the job be printed on?
OJ Graphix Inc. has an extensive "paper library." So, if you require a specific paper type, give us a call. Job prices will vary with certain types of stock.
How well will the job match what I see on my monitor?
70% of the time what you see on your monitor and what gets printed is a close match. This is called Soft-Proofing. However, because of different monitor calibrations, some printed colors may not always match your monitor's colors. See below for requesting hard copy proofs.
How long does it take to get the proof of a job?
Files uploaded before 1:00 pm EST should expect a email PDF proof same day. Files uploaded after 1:00 pm EST should expect a email PDF proof the following day. Once you have completed the design and upload of your material a proof is generated within 4-6 hours usually. If you need rush service, please call for assistance.
How long will it take to get my order?
Once you have placed your order, using our Regular Service you should get it between 5-7 business days at the very latest. Because we are your "On-Demand Printer" we meet your on-demand needs. If requested, we can have your work ready for you 24-48 hours after the order is placed. To qualify for 1-2 day rush, your order must be placed, all files uploaded by 1:00pm Eastern Standard Time. Orders placed Saturday or Sunday will be processed on Monday.
What is your turnaround time?
We start counting the turnaround time when you approve your PDF Proof. If you order a hard copy proof, turnaround begins when we receive proof approval. Allow additional business days for delivery based on the shipping method you choose. Business days are Monday through Friday. Holidays, Saturdays and Sundays do not count when calculating turnaround.
What shipping services does OJ Graphix Inc. use?
We use Canada Post Expedited Service. Keep in mind however; your delivery may arrive late due to unforeseen delays in delivery service, breakdown of equipment, illness, etc. In local areas, we ship and make deliveries on our own. For overnight rush in Ontario we offer Purolator, and for overnight rush to other regions we suggest Purolator air courier. There is an extra fee for this service.
Will I always receive exactly what I order?
Do you charge a sales tax?
Yes. You will get the exact quantity you ordered. All orders are subject to sales tax. If customers are tax-exempt, exemption certificates must be sent or faxed to us with the first job.
Do you handle mailing?
Yes. For an additional charge we will mail your items. Simply supply us with an Excel file and we will variable data print your work for mailing. See our mailing service page for more information.
Do you offer design services?
Yes. We have a full creative design service in-house. When you need design we can help and you only pay for the time used. Please give a call or email us at email@example.com for more information or to speak to a designer. Again, we are your solution providers- concept, design, pre-press, printing, mailing and fulfillment--we do it all!
Can I send you documents created in MS Word or PowerPoint?
We highly recommend you convert your files to PDF (Adobe Acrobat) to ensure that the files do not contain errors. If you cannot convert your files or need assistance please read the Preparing Your Files section in the Help Center on this site. Alternatively call us and we will work with you to find a solution.
What type of storage media do you accept?
CD, DVD, Zip.
What should the trim be set to?
We accept files with trim of 3/16ths of an inch from the crop lines. This setting will avoid any errors that may result during trimming and cutting.
Do I need to impose my artwork?
No. Let us handle that for you. Send us the work unimposed. Any imposition is our responsibility. Keep in mind, however, all images, after being enlarged or reduced for reproduction, will crop 1/16" to 1/8" to allow for bleed. For more information or give us a call at 1-800-565-6150 with any questions.
What file formats of photos do you accept?
JPEG and TIFF. If you choose to upload your own pictures, if possible convert them from RGB to CMYK- if you are unable to do that, we will take care of that for you. Also, remember to save the photos at the highest resolution possible. We recommend they be at 300 DPI in their final size and 400 DPI if images include text.
Do you have binding services?
Yes. We have a full Short Run-Digital bindery that includes, spiro, wiro, and cerlox. We also have a full Conventional bindery that includes saddle stitching, perfect binding, hard and soft cover. Conventional binding requests require extra time for completion. These fall under our Custom Orders.
How do I make complaints?
SHOULD you have any, all complaints must be registered within 24-hours of receipt of the job. Should the job contain manufacturing errors and or defects, we will rerun the job at no charge. We maintain the right to judge what a manufacturing error is. *Please note what the specifications that you have submitted for your job before a complaint is made.
What are your terms of sale?
Full payment by credit card, including shipping and handling are required with your order. No work will proceed until payment is received.
What is your refund policy?
Every effort is made to ensure orders are completed on time. All sales are final. No refunds are available on orders unless no files have been sent to press and the refund is requested during the same business day.